Caring & Compassion

• Quality/Excellence – including quality of life that is more than just maintenance, medication and food. Make the home the best it can be.
• Comfort
• Individuality
• Balance
• Love and Understanding
• Balance of the needs of individual and the group to which Hillside Pines relates
• Keep Elders invovled in the community

Respect & Individuality

• Balance
• Confidentiality
• Other's opinions
• Trust
• Elders right to choice and consent
• Physical, emotional and spiritual needs
• Value others opinions

Teamwork & Fairness

• Equality
• Communication
• Include Elders, Elder's families, staff, community and board(care partners)
• Tap into community resources
• Balance

Growth & Leadership

• Internally and externally
• Physical and programs/services
• New ideas, keeping up to date
• In reputation as a community partner
• Health promotion and being proactive with Elders, care partners and their community
• Balance

The Right to be Fully Informed

• The right to daily communication in their language.
• The right to assistance if they have sensory impairment.
• The right to be notified in advance of any plans to change their room or roommate.
• The right to be fully informed of all services available and the change for each service.

The Right to Participate in Their Own Care

• The right to receive adequate and appropriate care.
• The right to participate in planning their treatment, care, and discharge.
• The right to refuse medications, treatments, and physical or chemical restraints.
• The right to review their own record.

The Right to Make Independent Choices

• The right to make personal choices, such as what to wear and how to spend their time.
• The right to reasonable accommodation of their needs or preferences.
• The right to participate in activities, both inside and outside of their home.
• The right to organize and participate in Elder Council.

The Right to Privacy and Confidentially

• The right to private and unrestricted communication with people.
• The right to privacy in treatment and in personal care activities.
• The right to confidentiality regarding their medical, personal, or financial affairs.
• The Right to Dignity, Respect, and Freedom

The Right to Security of Possessions

• The right to manage their own financial affairs.
• The right to be free from charge for services covered by Medicaid or Medicare.

Rights during Transfers and Discharges

• The right to remain in the community unless a transfer or discharge is necessary, appropriate, or required.
• The right to receive a 30-day notice of transfer or discharge.

The Right to Complain

• The right to present grievances without fear of reprisal.
• The right to prompt efforts by the home to resolve grievances.

The Right to Visits

• The right to immediate access by their relatives.
• The right to reasonable visits by organizations or individuals providing health, social, legal, or other services.

Our Philosophy:

We believe that every Elder should be able to embrace Hillside Pines as their home. They have the right to live their lives to its fullest potential emotionally, intellectually, socially, spiritually, and culturally. Each Elder should be recognized for their uniqueness and be allowed to maintain control over their environment and surroundings in as much as is safe ethical and within their abilities while preserving their dignity and respect.

We believe in the dignity and worth of all care partners and value the quality of life derived from heir job satisfaction. They deserve to enjoy their role and feel safe in their working environment and relationships.

We believe family, visitors and volunteers should be recognized, appreciated and encouraged to be an integral part in the life and well-being of our Elders.

Purpose:

Our mission and philosophy are based on our values and beliefs to create an environment of compassion, commitment, and competence dedicated to excellence in all services provided. We are committed to:

• Emphasize "Wellness" in the delivery of care to our Elders.
• Preserve and protect the dignity, well-being and independence of each Elder.
• Provide excellence in care, responding to the physical, psychological, social and spiritual needs of each Elder.
• Maintain high standards of ethics.
• Promote teamwork in which all care givers work together to the benefit of Elders and care partners.
• Foster an environment of mutual respect among care partners and the Elder.
• Support a positive caring workplace where care partners and volunteers are valued for their contribution toward the promotion of our mission.
• Acquire knowledge whereby we strive to attain continuous quality improvement in our delivery of care.

Goals & Objectives:

Hillside Pines is committed to the goal of providing dignified care through a holistic approach to the Elders while in their home. This goal will be accomplished through the following objectives :

• Provide personalized individual care of each Elder.
• Promote a multi-disciplinary approach to overall care of the Elder.
• Develop new appropriate programs.
• Promote a family-like atmosphere throughout the Home.
• Treat every Elder as a family member.
• Do small things well for the Elders as a sign of our commitment to our spiritual mission.
• Treat the elderly with care and dignity and to acknowledge and affirm what they have to share and teach.
• Encourage the wider community of Bridgewater to be part of the Home though volunteer service.
• Maintain a safe, healthy environment for our Elders and care partners.
• Promote activities and simple pleasures, which will meet the individual needs of the Elders and their care partners.
• Encourage future liaisons with community resources to enhance the lives of our Elders.
• Promote education and appreciation activities, which will enhance the expertise and working environment of all personnel.
• Promote and maintain a Continuous Quality Improvement program to ensure high standards of care for our Elders focused on the Eden Alternative.
• Develop policies that will help to implement these objectives.